Day: August 11, 2009

Do not give customers too many choices

跟各种各样的顾客打交道，自我感觉我还是有较高的“customer oriented”意识，我一直认为这有利于达成交易。 直到有一天，一个供应商突然通知我，某个第二天交货、双面印刷的订单他只印了一面，由于生产环境改变，他无法印另一面。我只有接受既成的事实，一方面安排运输，一方面想去通知客户这个坏消息。退客户一点钱倒是小事，当时我脑袋只想着事先告警好过客户收货以后发现该印两面的只印了一面。 但老板阻止了我通知客户。他认为在客户什么都没有看到的情况下，如果是挑剔的客户，得知这个坏消息可能会在电话里脱口说，“我不要了”；而客户在收货以后十有八九会象我一样接受既成的事实，毕竟产品质量没有问题。 我觉得我光想着给客户最好的服务，忽略了一些客服技巧。老板到底是老板，学习——

mysql_update

When using phpmyadmin, after select a database, then click on Privileges, you might run into a error saying Unknown column ‘Event_priv’ in ‘field list’ The error will go after you run mysql_upgrade in command line. I feel mysql query speed is improved after running “mysql_update”.

Connection speed of sourceforge

Connection speed of the Godaddy server is generally slower than the 1&1 server. It was test proven from Europe and China. However, when connecting to downloads.sourceforge.net, Godaddy is faster. The Godaddy server automatically chooses the mirror site softlayer.dl.sourceforge.net, and the average speed is 8.55M/s. The 1&1 server chooses dfn.dl.sourceforge.net, and the speed is 70K/s. When… Continue reading Connection speed of sourceforge